Li ,Jingna
Interactive Developer | UI/UX Designer | Creative Engineer
Chronic
Care
Project Overview
ChronicCare -
The medical app for Chronic disease patients
User Experience Design ｜ Service Design Innovation
ChronicCare service is designed to be a one-stop medical service platform for patients with chronic diseases. It provides online consultation, drug delivery, medical science, medication guidance, medication reminder and one-touch call for help for chronic disease patients, solving the problems of slow access to medical care, low efficiency and lack of care for chronic disease groups.
Type
Time
Tools
Team
My Role
UI/UX Design
Service Design
2022.5-2022.6
Adobe XD; Figma; Indesign
Individual Project
User Research
Prototype
Project BACKGROUND
The service of medical in China
As the most populous country, China not only has a large population base, but also faces the challenge of aging, and the demand for medical services continues to increase. At present, with the increasing purchasing power of the people and the increasing awareness of health and health care, the future of the medical service industry is promising.
The role of Internet in medical field
Touchpoints of medical consultant
With the development of the Internet, many Internet companies have begun to enter the medical field. They have provided certain conveniences for patients in terms of purchase, use, medical treatment, and registration, but they have always lacked a systematic integration service to face the entire medical industry.
As a special group, patients with chronic diseases require regular visits to hospitals for prescriptions.The cumbersome access process leads to a poor patient experience. In addition, patients with chronic diseases need continuous follow-up from their doctors. However, due to the large disparity in medical standards between regions, many patients in small counties need to seek medical treatment remotely and are unable to go to the hospital on time to pick up their medications.
DESIGN OPPORTUNITY
How to combine chronic diseases with the Internet? What are the needs of patients with chronic diseases? How to provide services for the needs of patients with chronic diseases?
INTERVIEW
In order to understand the needs of patients with chronic diseases in all aspects, we conducted interviews with patients with chronic diseases, their families, doctors and pharmacy. Here are the results.
EMPATHY MAP
I have drawn an empathy map to further understand the situation of patients with chronic diseases.
service blueprint
The following service blueprint describes the user's activities during the visit, and lists the front and backend actions.
COMPETITOR ANALYSIS
Research has been conducted on competing products in the market, which are mainly divided into registered consultations, online drug purchases, medication guidance and medication reminders. The following is the performance level of various representative competing products.
INFORMATION ARCHITECTURE & LO-FI
FINAL DESIGN
02
Consultation
01
Registration
03
Buy drug
Patients can check their doctor's prescriptions and their usual medications, as well as shop online
Provide classification and search functions, patients can register on demand
Three online consultation methods are available: video, graphic and telephone
05
Group-topic
04
Drug info
06
Group-passage
For all the professional and popular science articles related to chronic diseases, doctors and patients can subscribe to their favorite medical accounts and read the articles.
Provides classification and information of all drugs, patients can choose drugs to collect or add to cart
Users can participate in the discussion of a topic or create a new one, as well as read the posts of doctors and patients in the group and do like, favorite, comment and repost.
08
My pharmacy
07
My info
09
Health monitoring
Record patient health and alert to abnormalities.
Display patient's personal information and remind when to register next, view medical and medication records and prescription
Check the information of bound pharmacies, membership cards and the latest events of pharmacies.
10
Medication guidance
The system is on the pharmacy side, providing services such as consumer management, inventory management, event promotion, and system setting for pharmacies. Consumer management includes regular reminders to buy medicines.
Pharmacy Management System
Record how to take medication and set medication reminders. Prescriptions issued by doctors and medications purchased in the app will be synced into the medication reminders.
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SERVICE BLUEPRINT(new)
